THE LONDON BEER FACTORY BLACK BOX PAYMENTS AND DELIVERIES

Your London Beer Factory Black Box will be shipped on a monthly basis.

The London Beer Factory Black Box Subscription payments will be taken on the same day each month.

PAYMENT INFO

All payments are taken via Paypal, we do not hold any financial data or card information on file and the payment provider is completely secure.

You will be entered into a regular credit or debit card payment schedule – you can cancel at any time by logging into your account at thelondonbeerfactory.com and choosing to manage subscription > cancel subscription.

If the card we have on file is about to expire we will email you asking for new card details to avoid any interruptions in service.

If the card we have on file is declined by your card issuer we will reattempt payment again after 1 day, 3 days and 5 days from the initial failed payment. After this time we will automatically cancel your subscription.

CANCELLATIONS & PAYMENT HOLIDAY

You can cancel your monthly payments at any time.

To cancel, just go to your The London Beer Factory Account page > The London Beer Factory Black Box Subscription and select Cancel Subscription. As long as this is done before the payment is taken for that month it will be immediately cancelled. If placed after the payment has been taken it will stop from the following month’s payment.

You can also choose to take a month’s payment holiday. If you choose to do this your payment will be put on hold for 1 month only and will restart automatically the following month. This will delay your free loyalty merchandise by 1 month.

CHANGE OF DETAILS & SUBSCRIPTION

You can change your details at any time by going to your Account Page and updating your name, address, email and phone number information by a simple form.

If this information is entered between 1st of the month and the shipment date it may not be possible to alter the delivery address. Please contact infoinfo@thelondonbeerfactory.com if you want to amend details to a delivery address when it is coming up to the shipment date and we will try to help. Alternatively visit our Contact page.

PRIVACY POLICY

We collect personal information on our users in two ways:

a) through registration and information that we request that you enter on certain pages on the website and / or

b) through cookies (for more information about cookies, please see below).

We may ask you for your name, age, street address, city, postcode, mobile telephone number, email address, comments, suggestions or other information relating to our website, our products or services, or the company.

Most internet browsers are automatically set up to accept cookies. However, if you want to refuse or delete any cookies (or similar technologies), please refer to the help and support area on your internet browser for instructions on how to block or delete cookies. Please note you may not be able to take advantage of all the features of our Site, including certain personalised features, if you delete or disable cookies.

For more information on managing cookies, please go to www.allaboutcookies.org, or visit www.youronlinechoices.eu which has further information about behavioural advertising and online privacy.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged  reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelondonbeerfactory.com.